A complete training path that helps you start in the IT Support field with a strong foundation
- from hardware, operating systems, and networking to security, cloud, and troubleshooting
- preparing you for the CompTIA A+ and CompTIA Network+ certifications.
Course Name: Technical Support Career Path
Includes: CompTIA A+ Certification Preparation and CompTIA Network+ Certification Preparation
Total Duration: 80 Hours
Schedule: 20 Days
CompTIA A+: 40 Hours | 10 Days
CompTIA Network+: 40 Hours | 10 Days
Available Study Modes: Offline & Online Learning
Course Overview
Your First Step into the World of IT Support and Infrastructure
The Technical Support path with New Horizons is your gateway to a strong start in the world of IT through hands-on training that establishes you in dealing with devices, operating systems, networks, supporting users, and securing work environments professionally.
The path combines CompTIA A+ and CompTIA Network+ so you learn the technical fundamentals any IT Support Specialist needs, making you ready for roles such as Help Desk, IT Support, Junior System Administrator, and Network Support.
Path Structure
Part 1: CompTIA A+ Certification — Core 1 & Core 2
Exams 220-1201 and 220-1202
This part builds the practical foundation for any Technical Support Professional. You'll learn how to work with computers, internal components, operating systems, mobile devices,
printers, security fundamentals, and daily user support.
Part 2: CompTIA Network+ Certification
Exam N10-009
After building a strong foundation in IT Support, you'll move into networking fundamentals — IP Addressing, Routing, Switching, Wireless, Network Security, Cloud Networking, and Troubleshooting.
What You'll Learn
By the end of the path, you'll have learned the fundamental skills required for IT Support and Help Desk roles, including:
Hardware & Endpoint Support
Learn about computer components, hardware, storage, displays, printers, laptops, and peripheral devices, and how to install, configure, and troubleshoot them.
Operating Systems Support
Work with Windows 10/11, macOS, and Linux fundamentals, system tools, file management, recovery tools, and troubleshooting operating system issues.
Software Troubleshooting
Learn to handle software issues, failures, Safe Mode, Startup Repair, System Restore, Malware, and backup policies.
Networking Fundamentals
Understand networking fundamentals: OSI Model, TCP/IP, IP Addressing, Subnetting, VLANs, Routing, Switching, DHCP, DNS, and VPN.
Security Essentials
Learn the fundamentals of securing devices and data: MFA, Physical Security, Access Control, Firewalls, Wireless Security, and Network Hardening.
Cloud & Virtualization Basics
Understand concepts like Cloud Computing, SaaS, IaaS, PaaS, Virtualization, and Cloud Sync platforms such as Microsoft 365, Google Workspace, and iCloud.
Troubleshooting Methodology
Learn a structured method for analyzing problems, testing possible causes, implementing solutions, and documenting results professionally.
Modules
CompTIA A+ — Core Technical Support Skills
In the CompTIA A+ part, you'll learn the fundamentals of technical support, from understanding devices to dealing with operating systems and user issues.
Cloud networking and data center concepts MDM, remote wipe, and cloud sync platforms
Who Is This Course For?
The Technical Support path is suitable for:
- Beginners who want to enter the IT field
- Students and graduates looking for their first technical career
- Anyone who wants to work in Help Desk or IT Support Career shifters wanting to start a new field
- Those preparing for the CompTIA A+ and Network+ certifications Technical support staff who need to strengthen their technical foundation
- Anyone who wants to understand devices, systems, and networks practically
Prerequisites
The path is suitable as a starting point in the IT field. It's preferred that you have: Basic knowledge of using a computer
- Ability to work with an operating system and the internet Interest in solving technical problems
- Readiness for hands-on practice and training on real-world scenarios
Career Outcomes
After completing the path, you'll be ready to start or grow in roles such as: IT Support Specialist
- Help Desk Analyst
- Technical Support Specialist Desktop Support Technician Junior
- System Administrator Network Support Technician
- Infrastructure Support Associate Field Support Technician
The path also builds a strong foundation to help you continue afterward in fields such as Cybersecurity, Networking, Cloud, Systems Administration, and Infrastructure.
Why This Path Matters
Because Every IT Career Starts with a Strong Technical Foundation
The IT Support field isn't just about solving daily problems. It's the starting point for understanding how systems, devices, networks, and users interact with each other within any company.
With New Horizons, training focuses on skills you can actually apply in the work environment, not just theoretical information. You'll learn to think like an IT Professional, analyze the problem, choose the right solution, and deal with users and systems confidently.
Start the Technical Support path with New Horizons and build the practical skills that help you confidently enter the IT field and prepare for the CompTIA certifications required in the job market.